Returns and Exchanges of our Shower Curtains and Other Bathroom Accessories

Damaged Shipments. Damaged shipments from handling must be claimed with the freight carrier. If any cartons are missing or damaged, be sure to note this on the freight bill. If you notice concealed damage after the driver has left, keep all the packing and call the freight carrier to return and inspect the damage and file a claim. We are not responsible for damage caused by the freight carrier.

Manufacturers Defects. If a product appears to have a manufacture’s defect, email our Customer Service department for instructions. Do not return products to us without first contacting us to receive instructions. If an item is to be returned to us due to manufactures defect, you must first receive a Return Authorization Number. No packages will be accepted without a Return Authorization Number written clearly on the package.

Return Merchandise Policy. Permission for any return merchandise must be secured from our return department. You have 30 days from the ship date to receive refunds. You must email the refund request to support@showercurtainsworld.com (with "RETURN" in the subject field), at which time the return authorization number (RA#) with return instructions will be sent to you. No packages will be accepted without a Return Authorization Number written clearly on the package. Products being returned must have a RA# issued before returned.

If you received a different product than initially purchased, the item must be returned with the following:

·  All original contents (product, manuals, instructions, etc.).

·  Original packaging.

·  Original invoice or receipt.

Once a return is authorized by our return department you should:

1. Return the item to the address given to you by our return department.
2. Write the Return Authorization Number clearly on the box or package.
3. Keep your shipping records for proof of shipment in the event of loss of returned merchandise. Returns shipped via U.S. Postal Service (U.S.P.S.) or with a value of over $100.00 should be insured. We can not be held liable for return merchandise that does not reach our return department.

We can refund shipping costs only if the return is a result of our error. You are responsible for all freight charges on shipments that are refused or returned with no fault on our part. We are not responsible for incidental or consequential damages or losses to defective products, errors in shipping your order, or other errors. The limit of our liability is the replacement cost of any item you purchase from us.

Fees that the customer is responsible for:

• A 20% restocking fee (minimum of $7.50 per item being returned) on all returns of orders that have been shipped. This can be deducted from the refund if one applies.
• a 5% credit card processing fee (of the total order) for all orders that are canceled before they are shipped.
• Freight charges on all returns of merchandise that is not the fault of Shower Curtains World and will be the customer's responsibility, unless you were shipped the wrong merchandise in the first place.
  
• Refunds are based on the total price of the merchandise and not any shipping costs incurred.
  
• Refunds can be paid out by check (mailed to you) or by crediting the customer's credit card.
  

No fees will be charged to the customer's credit card until they are contacted via email or by phone to confirm charges.

Also all coupons gained by the purchase will be canceled. 

We here at Shower Curtains World will do everything possible to make it right with the customer. We pride ourselves in excellent customer service. Please let us know if your have any problem with any our shower curtains or other bathroom accessories. It's our job to keep you satisfied and coming back to visit us.